Jabong.com — product didn't delivered

My order (Order id:109125498342589464603, email: [protected]@gmail.com) was placed on 13th of october and expected delivery date was 23 october but i am still waiting for this product as this is not been delivered yet.
When tried to reach you so many times on the customer care number that you have provided everywhere, no one is picking call on this number. Is it valid contact number or just for documentation purpose??

As i have already paid for this order, i need to get my product asap or i must need to get my refund

Thanks,
Your frustrated customer

Fahas