Jabong.com — product exchange

Address:

Ahmedabad, 380004

I have received an delivery of tan Brown Slip-on Sneakers for Size-Uk-8 on 16/04/2019 having order Id[protected]-0354803.

It is Non returnable product but can be Exchangeable Within 15 days from date of Delivery.

After receiving product, I found it small in size.Afterwards I made an Exchange request for Size-Uk-9 on 18/04/2019 through Customer care on Call having return id-[protected] as no Exchange option request was given in my login A/C.The same was very well communicated to Jabong customer care.

On 20/04/2019, Field Executive came for pick up and delivery of Exchange product simultaneously.Field executive denied the service as reasons showed o[censored]se product or smell but same was not scenario as due to small in size, I was not able to wear the UK-8 shoes .So the question o[censored]sed product is disposed off and Smell from product is being framed by field executive on its own whims and Fancies.

On the same very day, I have made a call to Jabong Customer Care and explain each event in Sequential manner and Customer care assisted me by saying that a complaint has been initiated for the same and It will be sorted out in 3-4 days.No formal communication for complaint request have been received from Jabong.

I have received a mail on 22/04/2019 from Jabong mentioning that Exchange request has been cancelled.

I was shock to learn that the whole Exchange request has been cancelled by jabong on Suo-motto basis.No communication has been made to me regarding initiation of cancellation of Exchange request.Further the same is disputed case, Jabong without paying any attention to complaint made by me on 20/04/2019.

After learning the same, I made a call to Jabong customer care on 22/04/2019 seeking explanations of their actions.Customer care executive informed me that no further exchange request can be initiated as per policy.
I ask them about my complaint status, but no reply has been given and instead giving evasive replies on facts.I totally conveyed the facts again and again in details but seems customer care executive or field executive are following company policies by doing all actions without following principle of natural justice as complaint made on 20/04/2019 for field executive reasons is still unresolved.

At the end as an old customer, I seek proceed in Exchange request without any further delay and Before any decision, try to communicate to customer