[Resolved] Jabong.com — Product not delivered showing delivered by jabong courier partner

ashme_76

from Mumbai, Maharashtra

Address:	411002
Website:	Jabong.com

I have ordered a dress material from jabong on 29th feb 2016 order no-[protected] which was supposed to be delivered by first flight courier on 8th march In pune. I have been tracking this and on 8th march it was showing as delivered on jabong. Whereas it is still not delivered and i have no idea what fraud is going on. I have already paid for this as this was a gift for my sis In law. I raised a complaint with jabong and they are asking me to wait. Really concerned about my money as this is the first time this kindof incident has happened to me. I have been ordering frm other online shopping sites and this has never been the case.

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May 9, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong

Mar 10, 2016

Updated by ashme_76 After assurances from Jabong still i have not recieved my product after waiting for 10 days and 48 hours has already crossed. No resolution, no calls and No delivery. Now i am not interested In the product, just want my money back.i have spent money on calling customer care. Biggest mistake of my life i ordered from Jabong instead of Myntra, flipkart, Amazon where i usually shop from without any hassle till date.

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Comments

ashme_76

from Mumbai, Maharashtra

Orders not delivered and still show delivered. Amount fully paid for a gift and product still not delivered. Jabong courier guy is lying that it has been delivered. No resolution by jabong and No refund. Pathetic experience.

rupeshjha2000

from Ingraj Bazar, West Bengal

Hi,

I have raised my complain on 3rd of march mentioning that I have not received the product (order number [protected]) then why delivery message come to me.
I have mentioned that delivery boy called me on 1st of march and asked me to collect the product from their office( around 1.5km from my home) when I denied and asked them to deliver the product they said they will do on the next day.

When I didn't get the call from him I have called him on 3rd of march then he said he forgot to delver he will do the same on the next day. All of sudden I got a message from Jabong of product delivery But still I have not received the product.
I made my complain on 3rd march, Since then I have followed my making calls 3 or 4 times. But I didn't get the resolution from your side.

I doon't know even the matter can be resolved or not ? Will I get my product or money back? this is the worst online service I have faced till date. The issue is with delivery and I don't have any proof to prove that I have not received.