Jabong.com — product return and refund

I have purchased two jeans from jabong and i wanted to return one of them due to sizing issue, i cancelled the other one but the order came to me and i rejected it, from the past 4 days there is no status of my return pickup and the rejected order, customer service is of no help and are just asking me to wait instead of doing something to help, my money is stuck with them and no one cares to help
Regards
Shireesha