[Resolved] Jabong.com — Product was not delivered and amount was not credited in my bank a/c

pinki_naskar

from Mumbai, Maharashtra

Website:

www.jabong.com

On 15th August, 2016 I ordered a dress from jabong.com and made payment through debit card (Order id: [protected]). Expected delivery date was 25th August, 2016. But on 19th August, 2016 I got sms and email about delay delivery and informed me they would reply me within 2days. After 2 days I didn't get any response from them. So on 23 August, 2016 I mailed them to know the status of the order. Then they made a refund request in jabong credits against my order.

They didn't deliver the product hence I demanded refund money in my given bank a/c number. Till now the money hasn't been credited in my bank a/c and they are not responding. I am very much disappointed. All details are attached here.

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Sep 7, 2016

Complaint marked as Resolved

Amount has been credited in my given bank a/c. Thanks.

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.

Regards
Team Jabong