Jabong.com — product/I am complaining regarding wrong size sent.

The product that was ordered was shoes size 45eur/11uk. Received opened on the box mentioned size 45 but the product inside checked the size is 41/7 complained same time they said will be resolved with in 5 days send pictures. I send the pictures to them same time with complete details and also send email but after 5 days they say refund will take more 3 days to pick the product once reached warehouse will check and after that 2 more working days.