[Resolved] Jabong.com — Received incomplete set of kurta and palazzo and jabong is saying they had shipped the complete set.

rizvisamy

from Patna, Bihar

Address:

Lucknow, Uttar Pradesh, 226003

Hi,

This is regarding my complaint number 26762589 for order number [protected] placed with jabong. I had ordered several times amounting to more than rs. 7000. It included two kurta-palazzo sets by jaipuri kurtis. Although one set was received complete the other set missed the palazzo.
I raised the issue but to no avail. I have sent them pics of the received order and the receipt details (Pic), as requested by them. But the final answer from them has been that according to their verification/investigation procedures the palazzo was packed with the kurta.

I am completely helpless and dissatisfied by their reply and seek further help and investigation for my missing product which i have paid for.

Thanks.

Samreen

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Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong