Jabong.com — refund and return pickup delayed

Website:

Jabong.com

This is deepti. My registered mobile number is. There is issue
With the pickup of 2 items from vizag address which i have placed a request
2 weeks ago but no response at all. No one is coming and picking up. I
Called to the customer care several times they are just saying to wait 24
Hrs unfortunately it's all a mess created by jabong. Highly dissatisfied
With such a service by jabong being a regular customer. I have called to
Put a new return request from another address still they created a incident and
Asked me to wait. How many more days to wait. As per return policy i'm not
Responsible if someone is not coming and picking up the product. It's an
Utter loss to the customer. 2 products around 1300 rs are pending to be
Collected. I will provide the details of the product.
1. Mabish by sonal jain blue crop top
2. Brown indibelle maxi dress

I'm providing u the screenshots for further reference..

I want it to be collected from hyderabad from o. U. Colony address as no one
Is coming and picking up from vizag address. The hyderabad address is
Already there in my profile. I[censored] want i can provide it again. Reply me
Asap. For any clarification u can call to my number available in jabong profile which u can get after tracing the order. I want the
Resolution as quick as possible bcz it's been long i have been waiting. Attaching screenshots for order details. When i placed on 21st dec they updated as declined. Again when i placed after calling cc they updated as accepted n waiting for pickup nd today they updated as declined. Is this a game to waste time?? I'm attaching all 3 screenshots which u can check.
I want the resolution fast and the pickup address would be from hyderabad which is present in my profile of jabong. Called several times to jabong cc, emailed them but reckless n unacceptable response n no resolution till now.