[Resolved] Jabong.com — refund my money

Facdel1

from Noida, Uttar Pradesh

Website:

Jabong

I purchased a product online from jabong but neither product has been delivered to me nor my money has neen refunded. I corresponded via mails but only assurance has been given, no concrete action has been taken yet. It’s being more than 15 days but Jabong hasn’t refunded my money.

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Apr 6, 2018

Complaint marked as Resolved

Verified Support

Mar 06, 2018

Jabong.com Customer Care's response Hi,

We've escalated this to the team and asked them to sort it out on priority! They'll follow up with you, post looking into it. We request your patience.

Regards
Team Jabong

Mar 07, 2018

Updated by Facdel1 Jabong team is not refunding my money and every time they say that issue has been escalated to team. Insensitive and arrogant people. Neither they have delivered the product nor they are refunding my money. I can’t understand what kind of team is looking for what kind of solution. They are claiming that they have delivered my product in jalandhar but fact is I m in Delhi. They don’t have any concrete evidence that product has been delivered.
It’s Pathetic and irritating.
I am going to send them legal notice soon.

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Comments

The hindu discussions

from Kolkata, West Bengal

I have received a jabong voucher in my mail id of RS. 500. While applying that during the check out at jabong It was showing as "Voucher code has expired" but i can see in the mail the expiry date is 31st of March 2018. Can you please look into this issue?

Jabong.com Customer Care's response, Mar 6, 2018

Verified Support

Hi,

Apologies for the inconvenience caused. This is certainly not the type of experience we intend to provide to our customers. Customer satisfaction is our number 1 priority. Request you to please share this screenshot with the issue at care@jabong.com and team will get back.

Regards
Team Jabong

Sumitnaharia

from Karnal, Haryana

Please fix the issue I can't track my order from ML Courier services, ID - MLJP3018308 order date is 24 feb 2018
Tracking number showing invalid.

Jabong.com Customer Care's response, Mar 6, 2018

Verified Support

Hi,

Fulfilling our customer's orders on time is always our priority. This is clearly not we'd have wanted to happen. We're set to sort this on priority and request you to grace us with some patience.

Regards
Team Jabong