[Resolved] Jabong.com — Refund not initiated for days
M
Mymoona
from Tiruchirappalli, Tamil Nadu
Address:
560048
Website:
Jabong.com
Hi, i ordered a daniel klein watch costs rupees 5065/- at jabong.com. I got it within 2 days. But the product was defective. So i requested for exchange. Since there were no communication from having regarding the exchange for almost 10 days, i cancelled the product so that i could get atleast my money back. After that there were no status updates. So i called customer care. They asked me to submit the bank details as they didn't receive it. So i submitted the details. But again there was no response. No i called them again.. Again they asked me to submit. I did it once more.. Every time they say the process would be initiated within 2 working days.. But it is almost 6 days, and now it has been 20 days since i first ordered the watch... No response regarding the refund.. Everytime i have to call them, and finally they say that it takes 2 working days to process.. I am completely unsatisfied with jabong ' s response.. Worst online retail shop.. I will never order in this anymore. Kindly help me get the money back..
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Jul 20, 2017
Complaint marked as Resolved
Jabong.com customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2017
Jabong.com Customer Care's response Hi,
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.
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