Jabong.com — refund not proceed

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I ordered sweater from jabong but it not fit me so i returned that. Product returned as per there policy but my return is not yet done. I raised request for return on 28 th but till today my return is not proceed. My refund amt is 478. Yesterday i again send a mail to there customer care team. I don't know that refund is proceed or not i m so upset with kind of support from jabong. My refund request number is [protected]
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I don't get exchange of my product. I is going to wrong courier service not contact with me.

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