Jabong.com — refund not received even after more than 45 days

I ordered an item on jabong on 8th march 2019 with order id 110389228459466094301. But after sometime i cancelled my order since that day i have not received my refund when i contacted jabong they gave me a bank reference number to contact with bank and when i contacted bank they said no refund is pending and this no. Also doesn't exist. Now i don't understand what to do.