Jabong.com — refund not received of rs. 669.06

Address:

Jabong stores, Gurgaon, Haryana

My refund was processed on 19.04.2019 but not received till date 03.05.2019 for return code [protected]. Jabong is giving me reference number and asking to contact bank that is of no use as no bank will take the responsibility of it and provide response and it becomes hectic for the customer. Kindly provide some authentic way to contact as the customer care cell is just on repetetive mode and speaking just useless things.