Jabong.com — refund of double debit for an order

Website:

Www.jabong.com

Hi,
In jabong.com, i ordered a dress and had a double debit for the order no:[protected]-0378303 as the 1st payment was debited my account but not credited into their account. So i had given cash for the order but first transaction was not reversed.

I raised a complaint with them on 26th nov 18. After long struggle, they processed it and requested my bank account details. I had given correct account details. After few days later, they said neft payment was declined that account doesnt exist on 11th dec 18. They are not ready to share utr of the neft transaction. My account details are correct and my bank confirmed that nobody tried any neft payment to my account on that date. It indicates that they are not interested to refund my money. Whats stooping them to share the utr of the neft transaction.

Again i have given proof for my account to confirm my account details. But they are not ready process my repayment even after i have given all the details. Pls help me to get the refund amount. Thanks.