[Resolved] Jabong.com — Return of ordered product

Vysakh Nikil

from Bengaluru, Karnataka

Address:

Kozhikode, Kerala, 673016

I have ordered a shirt which seemed quite appealing in the site but failed to gain my interest after receiving it. I tried the return option but it replied that the pickup was not available at my address . Even the self ship option is showing the same reply.
Why isn't the return possible when they can deliver to the same address while other sites offer pickup at the door steps.

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Aug 7, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong

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Comments

ttmmm

from Hyderabad, Telangana

Jabong.com is worst ecommerse site i have ever seen, i raised the return request in april, still they sent nobody to receive the product. Such a useless organization.

Jabong.com Customer Care's response, Jul 8, 2017

Verified Support

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. Request you to please share your 15 digit order no. with issue at [email protected] and team will get back.

Regards
Team Jabong