[Resolved]  Jabong.com — Sold fake perfume to customer and not ready to refund

Address:Mumbai City, Maharashtra, 400709
Website:Jabong.com

Few days back, i ordered one Versace Eau men perfume and order number is [protected].After using 2/3 times, i felt the silage almost 15 to 20 minutes and scent is smell like 100 rupees deo and it left stain on every cloth.
Then i complained to Jabong.com, that i felt the product is fake because i am using the versace perfume for last 2 years .Then i got a call and they told me that your product is genuine and we can't refund .Then i am asking to share the import details, batch number and agency name .Then the agent told, we can't share because this is not as per our company policy. then i ask what about the stain, then the executive told me, its up-to me to use or not . So guys don, t fall to the trap and discount, they simply sell third grade local market product with heavy prices without any return facility for perfume .This is a trick only to stole customer money.Beware
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Complaint marked as Resolved 
Jabong.com customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2016
Jabong.com Customer Care's response
Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong
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