| Address: | Kolkata, West Bengal, 700042 | | Website: | www.jabong.com/new-look-Stone-Belted-Light-Weight-Trench-Coat-1355546.html |
Product delivered in untidy condition for Order No.: [protected] (Payment Mode: Debit Card). Main issue, advertised size guide of product in website did not fit.
Jabong advertised product as "15 days free Returnable/Exchangeable". Now after a lot of communication as they initiated return (return reference number[protected] and offered no immediate exchange, they came back saying 'no reverse pickup' from delivery location in Kolkata.
Jabong customer care and manager conveyed about a lot of their internal processes, with which customer should not be bothered.
If they can NOT simply exchange, they must not misguide buyers with "exchangeable" against product.
Example - http://jabong.custhelp.com/app/answers/detail/a_id/284
I was not told during purchase that the Exchange button would not appear for it, only Return and also 'no reverse pick-up'
Why all these detail and so much inconvenience is being caused for just a request of a tidy piece of same product of another size? Why can't they simply change it and if not why they do not tell it before purchase? Hard-earned money is stuck, please help out here.
Name - Rupsa
Contact -
+91-[protected]
+91-[protected]
[protected]@gmail.com Was this information helpful? | 
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