Jabong.com — the package I received was empty

Address:Indore, Madhya Pradesh, 452009
Website:jabong. com

I ordered a guess analog watch from jabong and i received the meoty package. I saint a mail to jabong regarding this but they declined my complaint twice. I don’t know what to do now as it was an expensive product. And why shoud i pay for something i haven’t received. The order no. Was [protected]. I am still having the package with me intact. I can send the picture of it if needed.
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I have ordered an item which mentions 15 day return policy. It is not showing return option now. First it is showing no pick up facility even though it is the exact same address where item was shipped? how's that possible. secondly it is not even giving option to self ship.

[protected]-4794201 Order ID

I can't return my product from the app. I received a defective product. Can't contact customer service too. Don't know what kind of service. Trusted jabong and failed. My order ID [protected].

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