Jabong.com — top return

Address:

Kolkata, West Bengal, 700086

I wanted to return a product and hence initiated a return request. When they came to pick up the product i was not at home. Finally i got a message saying they're supposed to come on may 22nd but suddenly i got another message saying that the pickup request has been cancelled. I'm trying to initiate another return but it's not happening. It is still showing "return has already been initiated". I really want to return this product. Help would be appreciated.