Jabong.com — unable to complete return process

One ordered kurti was delivered to me today but i found it not worth the cost as to fabric and also there was stitching defect. Trying since morning for return process but it gets hanged and does not get confirmed. Have done e everything like re log in to jabong aap, restarting. It goes well till selection of return product mode of refund address a d all but the confirm option is not working.