Jabong.com — unable to return shoes bought from jabong

Address:

560040

I have bought this product fanco leone boat shoes from jabong paid online.
During check out, they had 15days return/exchange policy. But once the item was delivered they have disabled the return or exchange option once it was delivered.
Im unable to raise any request through jabong online portal.
I request you to please resolve this issue asap

Thank you,
Ajay