Jabong.com — unprofessional behaviour of the delivery person and no solution or refund given by jabong

Address:

Dehradun, Uttarakhand, 248007

This is to complain about the irresponsible behaviour of the delivery person who has to deliver me Ether women black slim fit mid rise clean look stretchable jeans ( order no.[protected]).
The name of delivery person is Yogesh Kumar and contact no. is
He has suggested me to confirm the delivery of order without giving it to me as I was not present in the date of delivery. He assured me to deliver it the next day. But it has been 16 days and still I haven't received my order. Also, due to this delay I have made the return request for the same order. The parcel of jeans is still in jabong warehouse in dehradun.Kindly get the parcel from the office and refund the amount.
I'm a regular customer and I have great faith and trust on services of jabong but after this irresponsible behaviour of the delivery person I might not prefer jabong for online shopping.
It is my ardent request to find a solution to this problem which your delivery person has created for me as customer and for your good will of brand. Kindly, do the needful as soon as possible and initiate the refund of Rs.719 as soon as possible.
P.S.- there is great need to improve your customer care services, for I have tried the customer care number for a number of times but it is always busy.
P.S.- Reply as early as possible.