Jabong.com — wrong delivery

prerna avijit singh

from Bengaluru, Karnataka

Address:	560035
Website:	www.jabong.com

Order number: [protected]
Complaint number: 54605010

I have ordered 2 similar kurta sets (Which contains top, bottom and jacket) on 4th jan, 2018. I just received top and jacket of both the kurta sets (They have not sent bottom of both the kurta sets). I raised a complaint regarding this to jabong team but no action has been taken yet. I am still waiting for the bottom of both the kurta sets. Order number and complaint number has been mentioned above. I want them to send me the bottom of both the kurta sets as soon as possible. The picture of the item which i have ordered is attached

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Jabong.com customer support has been notified about the posted complaint.

Jan 10, 2018

Updated by prerna avijit singh I got a call from escalation team of Jabong and spoke to an associate named SHWETA.she just called me to say that she will get back to me with resolution but she doesn't know by when as the call was just the response of this complaint on https://www.consumercomplaints.in They had no resolution, and they also mentioned about this complaint on https://www.consumercomplaints.in. She was so confused and asked me to return the product and place new order.I explained her that the product which i ordered was of lesser amount(because of some offer running previously), now the price has increased so it does not make sense for me to place another order.I requested her for approximately 15 mins to transfer my call to floor supervisor.she said supervisor is not available.I insisted her many times and she kept repeating the same thing.later supervisor named POOJA took my call and said she can't commit when this issue can get resolved but she will look into the matter.SHAME ON SUCH ESCALATION TEAM AND THIS BEHAVIOR.

Jan 11, 2018

Updated by prerna avijit singh I haven't heard anything from team Jabong, so I called them.Spoke to a floor supervisor named Ujjawal, He has assured that he will get back to me with resolution within 24 hours from now.Really Pathetic service.