[Resolved]  Jabong.com — Wrong product delivered even in exchange request

Address:	Mumbai City, Maharashtra, 400042
Website:	Jabong.com

order number [protected]

I have requested for 13 curtains on 17th Jan.

4 curtains were to be of same size and shape
Swayam Premium Digital Printed Blackout Curtain With Eyelets.. (Maroon Color)

But from the ones delivered on 25th Jan, two were of different shade of maroon and the top border color for them was also different, so two of those curtains were requested for exchange. Now today, got the exchanged curtains but with the same issue again. one of those curtains is having different top border color from the other. Moreover the material of one of the curtains is different from rest three.

So in all i have ordered for 4 same maroon color curtains with same size and patterns, but what I actually received is two are of same pattern. One has a different shade from other and the last curtain has the same shade but the material and length of the top border is different.

I have been chasing the delivery of curtains for more than 15 days now and its really taking a lot of time and efforts from my end. I really dont like chasing customer service executives but this is really disappointing from Jabong part this time. You claim that all your products go through quality checks. I am not sure where is the gap.

Moreover when i called the customer care for exchanging the delivered products, they say that those exchanged curtains could not be exchanged again. I would like to tell them i am not happy in exchanging products from jabong and i have more important things to do as well. However this exchange is because they are delivering wrong products everytime.

I would request you to pick all the four curtains from my home today and deliver 4 curtains of same size and shade. You can either deliver curtains with border base black or brown. But alteast i want all four curatins to be same.