[Resolved]  Jabong.com — Wrong size Shoes Delivered

Address:

Kolar, Karnataka

I have ordered 01 Pair of Action White and pink shoes of 09 Nos. UK size vide Order No.: [protected] | AWB No.: O991L1938650 on dtd 22 10 2014 on COD Basis. Shoes delivered to me on Dtd: 10/11/2014 at my shipping address Kolar Pin- 563115 as mentioned in the order and at the same time i have paid the Order amount of Rs. 1038 to the courrier boy. While ordering i have clearly mentioned about the shoe size of 09 Nos. UK but shoes delivered to me was of 07 Nos. UK Size. Same thing was informed to customer care team on Dtd: 11/11/2014 and they have initiated my return request with request no. 12702280 . Initially JABONG team was telling that i will have to dispatch the shoes to their premises then only refund will be done but after a [prolong discussion and various mails they agreed for reverse pick up the shoes from my shipping address. Almost 15 days over from the reverse pick up complaint request but till date none of their executive come to my shipping address for reverse pickup . On contacting to customer care, Every time the answer which i got is very disappointing and they are not telling the clear cut date for reverse pick up of shoes. This careless approach of JABONG is very dissappointing and below the lebel of satisfaction . Till now i have dropped more that 20 mails and called more than 10 time but response from customer care is not satisfactory. Every time customer care executives are telling that this matter has been escalated and it has been forwarded to relevant department and will be informed shortly. Such an behaviour from JABONG team is not professional. In this regard i request to return my whole money for An amount of Rs 1038/- back in my account not in Jabong Credit at the earliest because i dont want to waste my money, time as well as energy for such an stupid and silly things. Details of my accounts are as follows: Account Holder Name : Mr. MANVEER SINGH Address : BEML LIMITED VANDANA BUILDING TOLSTOY MARG-110001 NEW DELHI Account Number :[protected] Branch : SBI JAWAHAR VYAPAR BHAVAN NEW Delhi IFS Code : SBIN0006199 MICR Code:[protected] As the above blunders was done from JABONG and till date i have spent my lot of time /energy and money so i want that whole of money should be creditted back in my Bank Account as specified above. Manveer Singh' [protected]