[Resolved] Jabong — Jabong is not refunding money | |||||
I have placed order [protected] and raised exchange order 30726104 and 30721578. This order item was picked up from my residence on 6th july. but after that also status is pending for pickup and and getting calls and messages for product pickup. Called customer care umpteen times but that doesn't work as they don't pick the call. If i go and check on website status is mentioned as pending for pickup. One of my friend faced the same issue as after some 15 days they will tell that exchange is expired and didn't exchange and refunded the money. But in my case they took the product also and sending courior boy for pickup and not refunding money. total amount to be refunded is 588. I have attached return pickup slip also and the status on site. i have wrote mail to customer care so many times but no reply. Was this information helpful? | |||||
Aug 20, 2016 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Jul 19, 2016 Jabong.com Customer Care's response Hi,
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.
Regards
Team Jabong
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 4 Comments | |||||
Comments
Waste of time in term of refund as no one is there is take your complain. As customer care is not taking calls.
Reply
After doing so many follow-up I have got some reply from jabong. I got jabong voucher but that will expire in 90 days.Even though it has been mentioned that I needed my money back in account and provided them with the details they send coupon. Why would I waste my money buying on the same site. Please refund Mooney to bank account
My friend is also facing the same issue with one his order [protected] .He wanted to exchange the product but that Status is still "product is not delivered" .When he got call from Jabong people they are asking him to do the return but he doesn't want that because they will return the money in Jabong credit and he doesn't want to keep his money into that. He is so frustrated and telling me why you recommended me to this website.
Jabong.com Customer Care' I don't want your apology Just refund my money in my account .I don't want to keep them with you and buy again from same site.
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