Jabong — pickup done but refund/exchange not done

Address:	Sambhal, Uttar Pradesh
Website:	Jabong.com

Complaint received from pgportal - docaf/e/2018/01949 - i want to tell you that i just ordered a sandal from jabong.com with order no. [protected]. It was delivered to me on 5 august and i had placed an exchange request as it was a faulty product received. After 2 days the courier service called me for pickup but they could not pickup the product for as long as 5 days and hence they requested me to raise another exchange request as that request was removed from their system. And then i raised another request. After raising second request, the courier office people told me that they did not recieved the second request in their system but they can pickup my item for now. Hence they picked up my item but didnt update the pickup and neither they gave acknowledgement slip. And when i am calling them, they are saying that they did not recieved the second request yet from jabong. Hence i raised a complaint in jabong. And its more than 7 days, my complaint is not resolved. I think they have stolen my 1200rs. Please resolve this issue asap. Courier officer mobile. No.[protected] yours, rishabh gupta