Jabong — poor service n refund.

This is regarding one of my order (No. [protected]) for which I requested a return. The chain of events are as follows: 1. The return collection executive (Nilesh: PH: [protected]) came to my home without informing me. Since I did not know he is coming I did not leave any instructions for my parents at my home.2.As he came without information, my father handed him a wrong item while I was in my office. Instead of s. Oliver black skirt (~1500INR) my father handed him a Vero Moda black skirt (~ 1300 INR, non Jabong product).3. After 4 hrs of knowing the mistake, I tried calling the executive back, he never answered any of my calls.4. I lodged complaint in this matter, and after so many days I receive an answer that they would not be able to trace the product as it is a non-Jabong product.5. I would say that why so many days were spent to tackle the problem. Also as it was collected as a Jabong product (though in disguise) with a Jabong label, why it is difficult to track that product?6. I don't think that its some impossible task to do, when they are handling such large chain of brands.7. You can understand now I am stuck with one product which I am not satisfied with as well as I am on the verge of loosing another good product of mine. This was my first ever experience with Jabong. I would say this is a very serious matter of dissatisfaction. I don't think if my problem stays unresolved I would be able to give them any good reviews. Dear Jabong team, Please look in to the matter. I am unable to understand why the executive came to my place when he was not able to reach me. This is highly unprofessional on his part. And he should not pick up the product when I was not there. I did not expect this standard from such a large chain of E-commerce brand.Sheetal Uppal