Jabong.com — cancellation of product that is very much in stock

Address:

560008

Jabong uses unscrupulous means of conning customers in the name of misleading offers.

Each monday there is an offer of 10% cashback on hdfc cards if order value is greater than rs 2499/-

I placed an order[protected]-1994901 for 7 items on 11th march for an order amount of rs 2623.95/-. Each of these items were confirmed with a delivery date of 19th march.

However on 17th march, they cancelled one item in the order and refunded me the money stating that the product cannot be delivered due to "operational issues". The customer helpdesk representative himanshu refused to elaborate further despite repeated persistence as to why the product was cancelled given that it was still in stock with jabong

I have come to the understanding that jabong intentionally cancels one item in the order to ensure that your order value falls below rs 2499/- and hence the cash back would not be applied.

Jabong's weird policy states that "in the event the orders are returned or cancelled by either jabong/customer, the customer will not be eligible for any cashback"

Furthermore they have offered me a rs 400/- coupon on purchase of rs 1000 worth of additional items. The catch being that
1. The discount will not be 400... A mere 200 or so and if your cart value then falls below 1000 they add an addtional rs 149/- as handling charges. Thereby your net discount will be around 60 odd bucks
2. The coupon does not work on more than 80% of the product listed on jabong and the executives too will not help you with it simply hiding under the cover of jabong policies

I spoke with 2 managers on the floor namely madhavi & prerna who though initially started with apologizing profusely, later switched to quoting me policies around jabong for cover. Zero empathy zero customer service

I hope others dont fall prey to the devious schemes of portals like jabong