[Resolved] Jabong.com — Defective shoes of INCULT company delivered by jabong

Ashish Gurjar

from Bhopal, Madhya Pradesh

Address:	Bhopal, Madhya Pradesh, 462003
Website:	www.jabong.com

I have ordered INCULT NAVY BLUE LIFESTYLE SHOES on 19 Nov 2016 and its delivered on 27 Nov 2016. When they were delivered they were great. I tried them on and walked around a bit without a glitch in them. But when I tried them on again after 3-4 days the sole started coming off and and the straps started ripping out.
I have mailed and called many times to Jabong customer care but didn't got any satisfactory answer. when i go to my return order page, its show 'product can not br returned'.
After that i mailed to [protected]@jabong.com again and he replied me that "My team has already started working rigorously in this direction. You would be contacted soon by one of my team members. Please be assured that your concern would be resolved to your satisfaction."
So I request you to please look into the matter and return my order and getting my refund back as soon as possible.
I am sending snapshot of the defective product...
Thanks

ASHISH GURJAR
MO: [protected]
Ordered Product Name: INCULT NAVY BLUE LIFESTYLE SHOES
ORDER ID [protected]

+4 photos

Was this information helpful?

No (0)

Yes (0)

May 11, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you soon.

Regards
Team Jabong

Jan 23, 2017

Updated by Ashish Gurjar On 22jan Jabong reprsentative come to my home to pick the defective shoe.
During the time of pick the delivery boy, checked the product and informed me that sole contains some dust and shoes is used by you so he won't be able to pick the product.
Since there is only one way known to mankind to judge the Quality of a shoe and that is by wearing it.
I explain him that the shoe is 3-4 days used by me then sole started coming off and and the straps started ripping out and same thing i have already explained to Jabong along with images.
But he refused to take the product and asked me to contact customer care.
I am also works in state consumer forum commission bhopal as a Programmer.Please guide me, what i should do.
please help me to solve this problem...