[Resolved] Jabong.com — Delivered fake Ray-ban glasses | |||||
Delivered fake Ray-ban glasses on 18th April. Order No. [protected] Product doesn't match with the specifications mentioned on site, there is no gun metal frame as claimed. No warranty statement and genuinity hallmark sticker has been provided by Jabong. After consulting Ray-ban showroom, showroom candidates have purely claimed that this is not an authentic product. No warranty statement and genunity hallmark sticker has been provided by Jabong with this product. Jabong is declining return and refund. Cust email - [protected]@jabong.com [protected]@jabong.com When I raised complaint in customer care for this product, they told to wait for 5 days timeline which I waited and as we couldn't receive the call from respective department on 6th day, this case has been closed. I want this case to be re-opened and return and refund started as soon as possible. Was this information helpful? | |||||
May 25, 2017 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Apr 24, 2017 Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. This is certainly not the type of experience we intend to provide to our customers. Customer satisfaction is our number 1 priority. I've escalated this issue to our concerned team & we'll get back to you with an update at the earliest. Please grant us some time. Regards Team Jabong Apr 24, 2017 Updated by Sanjaykumarcn Jabong team, Your attendant has called and just have claimed saying its the original product no matter what and totally denying to prove it so. This is totally unaccepted resolution you are giving to customer. This product doesn't match with any of the displayed details on the Jabong site. Its clearly seen the gun metal frame on site pictures and the one I have received is full black rim. Attaching the picture displayed on site and the one I have received. Another issue is Frame fitting is not proper which made us clear that its not the original Ray-ban product. In case of you are firm on claiming your product is genuine you need to provide the one year manufacturing warranty card which makes such manufacturing defects fixed in Ray-Ban showroom. That warranty too has not been provided by Jabong. Without this warranty card no showroom will accept that this product is original product. If you claim its original, please prove that it is the original, don't just repetitively say or mention it. Please give resolution which will actually help customer, don't just loose the faith of customer by such no sense making behavior.   | |||||
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In order to resolve this issue, I had been assured by customer care team (when I called them), that I will be receiving call from Jabong team to take this complaint ahead.
As promised I received call twice, but before I receive it got disconnected from Jabong side. Its just a missed call game that Jabong team is playing.
Please stop treating customers so pathetically for your own future's sake.
If you team really have intention to consider this complaint in serious manners, please stop doing such nonprofessional acts.