Jabong.com — return refund not received

Hi,

I have returned a product received in the order no. 109747497900994324701. The product was picked up on jan 23rd, now, even more than one month has passed i have not received the refund amount.

I have been constantly calling customer care but they gave false assurance to me.

Please suggest me how can i get back my money.

Regards,
Ferdose