Jaquar — (1) Bathroom western style WC with concealed tank and (2) Kitchen Mixer Tap

Address:

281, IAS PCS Colony, New Chandigarh 140901

Purchased products worth about Rs 5 Lakh in Oct 2022, with claimed 10 to 5 year warranty. W/C design is very bad. No show room informs that Jaquar W/Cs do not flush away the feces. On repeated complaints against poor and sticky flushing and request to correct at least two W/C (Out of 6 in our bungalow), Jaquar technicians visited twice, but no action at all. They put tissue paper bolls and show that those are flushed away. They do not accept that, unlike tissue paper bolls, feces is sticky and does not absorb water like tissue paper. Jaquar simply does not want to accept design correction to increase water flow. They need to increase diameter of conveying tube and reduce angle of twist inside the W/C since these slow down the flow of flushing water. Infact Jaquar technician claimed that the plumbing has some blockage inside. Private plumber opened the concealed tank and showed that inlet water flow was enormous (pressure pump driven). He pointed at serious design fault in Jaquar fitting. Immediately, the Jaquar technician changed his stand and also started blaming design of the W/C. But gave no solution and Jaquar does not care to correct.
More recently, Kitchen Sink Mixer started Leaking. Jaquar typically does not accept its own defects. Private Plumber showed that right leg of the mixer ARI-CHR-39309 developed hair line crack. Only after repeated complaints, after 6 days of (complaints 01573901 and 01594369 dated 3 and 7 Nov, 2023), E mails and phone calls, Jaquar technician visited today. First, blamed the plumbing (as usual). One technician wanted payment for visit and product (Mob of Jaquar technician [protected]) . After arguments, the 2nd technician handed over the left leg of tap but declined to fix the tap on wall. Technician says, fixing tap on wall has to be done by a private plumber even though the problem happened because of bad manufacturing. Hence, you need client plumber, first to identify the defect, and again to fix the tap to find out if the defect has been corrected. I have now taken an appointment from the plumber to visit me. Meanwhile all these days, kitchen water supply is off. Jaquar is not concerned. They simply do not want to take any responsibility.