[Resolved]  Jaquar — Jaquar Toilet Leaking

I am from Jaipur. My Jaquar Toilet is leaking since 20 days. I have complained several times at customer care but they still have not taken any action. Last time one service man Mr Pradeep visited my place said one internal part is damaged without any inspection. Later he didn't show up. He had given Mr Rohitas contact number who told me part is not available in company. Now what does this mean? Since last 4 years of Jaquar tap fitting I am facing issues every alternate month. I am facing water wastage issue since then.
Please resolve this ASAP.
Video is attached.