[Resolved] Jaquar — Concealed Flush Tank Leakage - Whole Tank parts replaced

nikxgupta

from Mumbai, Maharashtra

Jan 30, 2024

Address: 11/2, Madhuban Apartments, Pitampura, Delhi -110034

There have been complaint about Concealed Flush Tank Leakge to jaguar.
Their technicians have visited multiple times each time they are replacing one or another part and charging for the same. The technician does not know about the details and thus overduly charged for replacing even a working part. They demand forcefully happy code otherwise they are not ready to leave the home.

Multiple visits for exactly same problem in within 3 days and part replacements charge confirm alleged practise of Jaguar to overcharge customers by replacing un-neccessary parts.

Complaint Nos : 00156461, 138018, 00170019

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Feb 3, 2024

Complaint marked as Resolved

Please read my comments on the complaint

Jaquar customer support has been notified about the posted complaint.

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Comments

Jaquar Customer Care

from Delhi, Delhi

Feb 1, 2024

Verified Support

Dear Sir,

This is in reference to service call no. 00156461, issue has been resolved. The same has been confirmed by customer during happy calling.

Regards
Vinay Kumar
Branch Service incharge - Delhi

nikxgupta

from Mumbai, Maharashtra

Feb 3, 2024

Yes there is no denial about the claims that technicians are replacing unneccessary parts and overcharging with this alleged practice. Please be cautious and ask technican every detail about parts changed and why. You cannot trust and leave the judgment to them about what is the root cause.

Till date there is no action on the technican and i was charged twice for same complaint, with 4 different technicans visiting. If regional service incharge has to step in for these subtle complaints then we can judge the quality of servicing.