Jaquar — All the fitting r not working

My name is Rahul I am from Jodhpur I have Const a new house in July n all fitting in 5 bathrooms r of Jaquar . From last 5 months alternate bathroom r haveing problem when we call service person he didn’t pick up the ph n when he picks up ph then he say plz complain on toll free, last time when he visited for lekeage we have ask him their is problem in seat cover the locks r not fitted properly n there was leakage in the product he has done leakage perfectly at that time n told that their is some issue in seat lock n he try n after two days the seat broke when we called he told that some area manager has change I can’t change now u wate for some 15 days I will order n bring new seat cover after 10 nov . Now when we r calling he don’t pick call . N leakage start after two days . Plz let me know we can get r replacement or not . I really think I have made a huge mistake by purchasing Jaquar bathing .