Jaquar — Complain in product and service

Address:Pune 411037

1. I have a wash basin tap purchased last 4-5 years back. Now the coating of the tap has peeled off. On complaining we got a replacement, but of the another model ( after 1 month, after several reminders )
On noticing that, we got a answer from service provider ( D C Kadam Sales and Service, Pune 37 ) that the part is not available with them and you won't get replacement.

2. We got a bottle trap replaced under the wash basin because of leakage from D C Kadam. It started leaking from 2nd day.
In this case, job was appointed to Mr. Janardan and he came for a visit. Next day another technician Mr Ansari done the job.
There is leakage from last 5-6 days. Both the technician are not receiving our calls.

3. 2 months back we complained about the peeling off coating from our kitchen basin mixer. The technician informed us, that he will send it to company and revert back.
Inspite of continuous follow up, we didn't received any satisfactory answer for more than a month.
So eventually we purchased a new basin mixer, and after a month from my new purchase, we got the replacement, which is worthless for me, as I have already bought a new mixer
Was this information helpful?
No (0)
Yes (1)
Jaquar customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jaquar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1645
    Pending
    76
    Resolved
    361
    Jaquar Phone
    +91 12 4474 6800
    Jaquar Address
    Plot no 306, Udyog Vihar, Phase II, Gurgaon, Haryana, India - 122016
    View all Jaquar contact information