Jaquar — complaint against bad service from employee

 
3 Reviews
4th floor, flat no. 408, Ganesh Heritage apartments, Ring road 2, Bilaspur, Uttar Pradesh, India
 Payal_sarkarr on Sep 1, 2019
On 31st august, 2019, we had lodged a complaint regarding the broken tap in our residence at ganesh heritage, 408, bilaspur (C. G). The employee responding to the complaint named mukesh handi had not repaired the tap properly, resulting in the pipe of the tap bursting and water leaking from the pipe and causing a lot of water loss and destruction.
When the employee, mukesh handi was called to rectify his mistake, he cut the call and refused to pick up again. A different plumber with no association with jaquar was called out of desperation and we had to pay a cost of 900 rupees due to mukesh handi's negligence.
Please take urgent action against the employee mukesh handi for his negligence, his lack of skills towards the work and poor conduct towards the customer.

Complaint Status


[Sep 01, 2019] Jaquar customer support has been notified about the posted complaint.
Verified Support
Jaquar Customer Care's response, Sep 02, 2019
Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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Comments

Electric Geyser, cold water is not getting Hot. Temperature not being attended.
Kitchen sinc mixer tap knob came out and so now not easy to use the tap.Also Hand Shower a covering with name of Jaquar is felling down always.The registered service call refernce number is 00838151

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    Jaquar - complaint against bad service from employee