[Resolved]  Jaquar — concealed cistern leakage

Address:

241001

Hi, my name is shashank kapoor and i have purchased the product of jaquar in 2013 since then i am facing lekage issue in concealed cistern. After purchasing and installing the product and within 15 days i have complained for service then the engineer visited and checked and told me that when you flush then after flushing just check that the cistern syphon is perfectly fit by pressing the flush button again but how many times i will check that then i complained again then the engineer told that the only solution is to take out the tank from the wall and reinstall that. But after many complained the final result came to reinstall the cistern so in august 2017 i called tollfree no. To give the guideline for cistern then mr vipin the senior service person came for visit and in their guideline i made the reinstall and he certified me that there is no damage in the cistern then after the reinstall and finishing of the bathroom i called again for cleaning then he again visited and check for leakage and no lekage was there then in august 2017 i faced the issue of leakage in the wall then i called the jaquar toolfree no. For this issue then the engineer visited to take out the tank again and he told if there is a crack in tank of cistern then the company will replace but now they are saying that we will not replace the cistern. All the reinstall was done under the guidance then how come its my fault and if there was leakage then it could be identified within in few days how come after 6 months it means this is a fault in tank. Please help me and my recent complaint no. Is 00860422