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[Resolved] Jaquar — Jaquar WC Seat cover issue
I logged a complaint on 17th June for a fault in my WC seat cover from Jaquar to customer care.
Rep visited a few days later and immediately had a conversation with his supervisor, who without any hesitation raised his hands off the issue mentioning this is something that we can not do anything.
I tried to have a sensible conversation with him as to what I as a customer can do here, I mean what possibly I can do if your product is faulty? But no, even without having me share the satisfaction code the ticket was bypassed and marked as resolved. (Even after I said that I would have a conversation with Customer care again, please till then have this in open state)
Cut to the next call made to Jaquar customer services, somehow after so many tries I was able to reach out to them, the phone rep redirected me to another person who supposedly is responsible for taking care of such issues but that guy also didn't take the responsibility and simply wanted to move away from the responsibility.
Later I had to take help from Twitter, I was relieved as I was assured there from Jaquar's official channel that I will be heard.
After multiple follow-ups there, I got a deadline for the issue to be resolved, then to further follow-up sufficient days later the deadline date, the admin blocked me on Twitter :P
I am no longer able to communicate with the Jaquar team on Twitter now.
I did the same thing on Facebook's official channel but no reply from there whatsoever.
I don't understand now, how and where should I go and take my grievance.
Attaching all the screenshots for reference and proof.
Hope through this channel I might be heard.
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Aug 19, 2022Complaint marked as Resolved
Jaquar customer support has been notified about the posted complaint.