Jaquar — concealed flush valve in bathrooms

Address:

400 054

The flush valve is not working properly in our bathroom and water is continuously flowing. I had called their helpline number and they sent theirr technician who said that it will need to be replaced and will cost around Rs.2, 200/-. We have warranty certificate for this and it states 10 years of warranty. We had got this installed in December 2012. Why are they charging us for the parts replacement when this is in warranty. Their products are not of good quality.

Please resolve this issue urgently or else I will report this complaint to consumer court as well.