Jaquar — concealed flushing system

I have purchase 6 concealed flushing system, last year, and was not able to shift to my house due to interior work and then lockdown.

I shifted to my new house last month and within a month i came to know the leakage in one of the flush, after checking with my plumber and concerned jaquar service team member, the internal water flow pipe was broken and later was identified it was not a jaquar part.

Also while taking out that part from the flush system, it was covered with thermacol packing, which was planted as it is received from dealer.

I am not sure, whether it's a dealer fraud and jaquar is making fool out of his customer.

Kindly look into this matter on a serious note as i have 5 more flushing systems planted at my bunglow and want your senior executives to visit the site for inspection.

The leakage has cost me a lot, as it damaged one bathroom ceiling on ground floor and had to remove the tiles to get that defected part from the flushing system.