Jaquar — continuous water leakage from concealed flush

Address:

110019

I have severe complain on continuous water leakage from concealed flush in both toilets since past almost 1 year. Specially in past 1 month starting from 28th feb, 2018 till 31st march, 2018 there are 5 complaints vide complaint nos as follows :

1. 00184440, dt: 28.2.18
2. 00195280, dt : 03.03.18
3. 00232139, dt: 15.3.18
4. 00264837, dt: 27.3.18
5. 00282499, dt: 31.3.18

Despite of repeated request to your service personnel for senior customer support visit through to your call center and your all support persons visiting my house since past one year, no senior persons visit has taken place till date.

Every time your mechanic visits and cleans the internal flash by spoiling my harpic cleaner and make some stop gap arrangement, which obviously creates problem in next couple of days.

I spoke to your per service branch person pradeep singh also on the issue couple of times and, but no permanent solution come from him and every time he deputes some mechanic to fix the problem without extending or thinking any permanent solution to a valued customer.

My current complaint is pending since 31st march and despite repeated follow-up no one visited me till 2nd april. Every time when this problem occurs my water tank gets empty due to leakage of water from concealed flush from both toilets and it became difficult to run my household activities due to shortage of water.