Jaquar — Delay in replacement of commode seat cover under warranty

Hi

I have requested for the replacement of seat cover on 18th May 2023.

Complaint got registered on18-May-2023
Service Request No. R23E18NDE00660873

I have done many follow ups but every time I get the same response "you will get an update with-in a week time".

Called Customer service:[protected]
Neeraj (Escalation Desk) - Last Spoke on 22-Jun-2023
Ms. Kanchan (Escalation Desk) - Last Spoke on 22-Jun-2023

Status : Replacement request is approved but CR number is not generated yet.

We have been unable to make use of the guest washroom for more than a month now. We are expecting a guest on 27th Jun so kindly get it replaced before that.

3S Enterprises - called me after one month of complaint and mentioned that the Item code on the bill was having "J '' character extra in it. So we have got it corrected by the "Ashiyana Enterprises" Vendor from whom we purchased and shared the revised bill with 3S Enterprises. But now they also don't have any clue when the replacement can be done and they keep mentioning Jaquar Management meeting going on and no one picking a call so how can I give any update about it. After that they never called back.

By the way Hindware resolves any such issues within a week of a time at max. Then why Jaquar takes so much time. I think I made a wrong decision by choosing Jaquar fitting for my home.

Kindly look into this issue on a serious note.

--
Regards,
Sanjeev
[protected]
3N101-AWHO, Gurjinder Vihar, Greater Noida. UP-201310
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Jaquar customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2023
Jaquar Customer Care's response
Dear Customer,

Sorry for the inconvenience caused to you,
we will forward your mail to our concerned Branch to take necessary action.

Thanks & Regards
Jaquar Group
Customer Care
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