[Resolved]  Jaquar — delinquent service ref. complaint no. 524329

Address:

Chennai, Tamil Nadu, 600044

Mr. Rajesh mishra,

I invite your attention to the poor service attention provided to the two nos. Of wall hung cistern fixed at my home. The water does not flow in one of the cistern after flushing resulting in the cistern become reduntant.in the other cistern, the water keeps seeping through the exit continuosly forcing me to keep the inlet valve closed to avoid wastage of water.

Initially i called your toll free no. On 14th july and registered a complaint seeking service attention to my bathroom fittings. I was happy about getting a response the same day evening at around 5 pm where your technician vistied my home and performed the basic services. He took rs 200 from my home for performing the task. To my surprise, after returning from office late evening, i found the complaints in both the cistern unresolved. I am unsure what work the technician had perfomed and also pocketed the money. I called the technician (His mobile no. [protected]) the next day i. E.15th july. After listening to my woes he assured to be coming home before 12 noon. Later he called again and said to be comining by 2 pm. Time surpassed 2 pm and the technician did not turn up. It was around 4 pm and i called the toll free no. Once again referring the complaint no. 524329. I was connected to the jacquar chennai regional office no. Where a lady, after listening to the agony i have undergone, assured of arranging to send somebody to my home before end of the day. Nobody turned up nor there was a call. To my surprise i received a message from jaquar at 8.20 pm stating that the concern has been resolved. I wonder how can someone close a concern when it is still pending to be resolved.
I have many jaquar products at my home and have experienced service complaints attended on time with perfection, without repeat repair. The technician who came is an deceitful guy incompetent to handle even the basic works. Two of thhe wash rooms at my home remains unutilised and we have difficulty in moving here and there. Can i expect a timely attention to my concern or regret for having purchased jaquar products.

Arif
[protected]