Jaquar — Faulty WCs not replaced

Hi,

I purchased Jaquar WCs in the month of September 2021. Of which, two have manufacturing defect. I raised a compaint on Jaquar customer care and a service person visited in few days. He also acknowledged that it's a manufacturing defect and raised a request for WCs replacement. However, I have not received any response after that from the company. Even after multiple reminders on customer care number, there is no update from the company as of November 2021.