| Address: | Director, JAQUQR Company, Plot No.3, sector 11, (Near Maruti Gate No.4) IMT Manesar, GURUGRAM-122050 HARYANA. |
The problems were, 1- one tape leaking. Company service man advised change of spindle, covered under free service.
2 One angle valve leaking. Company service man advised change of disc, covered under free service.
3. One flush valve, insufficient flushing. Company service man advised change of some parts, covered under free service.
First compliant numbers. 00701214 and 0070119 both dated[protected].
00775699 dated[protected]. 00848879 dated[protected]. .
Last Compliant No. 01076186 dated[protected].
In the third week of September, 2021, company service personnel visited our place, changed spindle of the tape. On trying to open Flush Valve, could not open it but damaged it by inflicting very deep scratches on the knobs. One of our angle valve leaking.
Contacted Your Service Center Chandigarh in charge Sh. Verinder on his mobile, intimating damage caused by the Company service personnel and shared snap shots of damaged Flush valve.
Since then running from pillar to post to get the damaged flush valve knobs replaced and rectify defects of inadequate Flushing and repair leakage of angle valve.
Tried to lodge complaint on your toll free number, but no response. Even
Your Service Center Chandigarh in charge Sh. Verinder has blocked my mobile no. on his phone.
e mails were sent to, grecemma, support and verinder, on their respective mail addresses on 2nd, September; 9th September;17th September; 10th November;22nd November and 17th December, 2021. In these mails details of my complaints, snap shots of damaged Flush Valve and copy of relevant purchase invoice were sent.
But I am sorry to say no response till date.
It is requested to replace the damaged knobs of Flush Valve, damaged by company service man, with new ones, make the valve fully functional and repair leakage of Angle Valve.
My Mobile number [protected].
E-mail id:- [protected]@gmail.com
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