Jaquar — fraud dealer & service staff and useless warranty

Address:	Kakkanad, Ernakulam, Kerala, 682037
Website:	Indian consumer complaints forum

My flush valve was not working, after i had booked my complaint, the service guy came after a week. After completing the work he asked the service charge, i told it is under warranty, he handover a bill to my wife a bill of rs.920.00. Two stopper bush each rs.350.00 and one sealed washer rs.220.00. And he told there is no warranty on plastic and rubber items inside the flush valve, so you have to pay for it. Nicely he cheated my wife and took money and gone. He added one stopper wash extra instead of his service charge. We can see the corruption on his bill too.

My question is:-

1, for flush valve jaquar offering 15 years warranty, if there is no warranty for plastic and rubber parts, are they giving warranty only for steel body? (Everything inside the valve plastic or rubber only) if only steel body what is the use of such warranty?

2, the dealers and their service guys cheating the customers like this, stop this sort of cheating what action jaquar will going to take?

3, if we are paying 4 time such charges (Rs.920.00) it is more than the flush valve rate then why should we have to purchase jaquar flush valve?

Dealer details given below.
J j associates
44/2344 sofya building, deshabimani road,
Kaloor p o, cochin - 17.[protected]