Jaquar — hand shower pipe leakage

Address:

Jodhpur, Rajasthan, 342008

Sir, my hand shower is leaking water due to cut. On complain, your mechanic came and inspected and said that the Cut is not a manufacturing defect and so it doesn't come under guarantee.
But the product I purchased i.e. the HAND SHOWER is still in guarantee period and there is no sharp object being used by me or anyone for that cut to occur. therefore kindly replace the hand shower with a new one

image of the damaged product is attached herewith.