[Resolved]  Jaquar — issue with wc

Dear sir,
Greetings of the day
I am writing this mail in a hope that i will get a reply and solution to my issue & the confidence that i have in jaquar as brand will not be shattered.
I purchased sanitary fitting for my new construction (5 washrooms) after taking quotation from the jammu orientation center from jaquar authorized dealer m/s jain builders. On last friday i. E, 19.10.18, i purchased 1 wc and geyser and when plumber opened the wc for installation next day he found a hair line crack in the wc. Me and my plumber both went to jaquar orientation center to log complaint for wc as well as for one of diverter as there was issue with cap of diverter also. I was told that my complaint has been logged and jaquar engineer will visit in next 72 hours.. The orientation people as told me to inform dealer also, which i did same day and got a very lazy response
Sir, engineer visited on monday and resolved the issue of diverter, and told us that the wc has issue and will inform his seniors about the issue, and will get it resolved.
Now sir i am running from post to pillar to get the issue resolved, but not getting any response. Believe me as gentleman i would have never disturbed you if the issue would have been from my side.

Waiting in anticipation for an solution and more trust & confidence in the brand "jaquar"

Regards
Kanwalbeer singh
Ho. No. 59,
Ssector 3, model town,
Gangyal, jammu
J&k
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